Organizational structure

How does ITIL accommodate organizational structure?

There is the concept of roles with responsibility to perform any functions and processes within ITIL. For example, the Incident Manager role has responsibility to coordinate the handling of the incident such as disruption of IT services. While the role Incident Support Group is looking for a solution and resolution activity to normalize the incident.

In general, ITIL provides freedom for the organization to map each role within the ITIL on existing positions in organization structure. Because every organization is unique each, both in terms of priority needs and the condition at that time. Taking the example above, an IT Helpdesk Manager could be the most appropriate position to hold the Incident Manager role in an organization.

    
- There is a template structure for organizations that using the activity approach
- There is a template based on the structure of the IT services group general categories contained in an IT organization,
- There is also a template for organizations that feel appropriate to the geographic approach in building its organizational structure.

Whatever approach you choose, for sure, the organizational structure is not something static and too sacred to be changed. In accordance with the concept of Continual Service Improvement, improving IT organizational structure can be included as one of the Service Improvement Program to the management of IT services better over time.

ITIL vs COBIT

I have posted about ITIL. What about COBIT? COBIT stands for Control OBjective of Information and related Technology. It is a guideline for the management of IT, including input, process, output, and process control.

What relationship between ITIL and COBIT? ITIL is a best practice or IT management ways to achieve organizational objectives whereas by COBIT you can set the objective to be achieved by an organization in providing IT services.

For simplicity, you can use word "What" to COBIT and "How" to ITIL. It means What the objective? You can answer this question by COBIT. How do we perform to achieve the objective? You can answer this question by ITIL.

ITIL Job Role

Job role for the person who hold ITIL certification is conduct service management. Moreover he is responsible for service management; change management, incident management, problem management, release management, configuration management, service level management, disaster recovery, asset management, capacity management and availability management.

ITIL overview

This is the first posting. First of all I want to summarize materials that are basic for us to know ITIL furhter.

My friends often ask me, "What is ITIL?" Below is the answer:

ITIL was conceived in response to rise dependency on IT and the need for process standardization. ITIL is a set of detailed process guidelines, presented in a series of books, containing recommended global best practices, workflow, templates, and terminology, developed by the United Kingdom’s Office of Government Commerce (OGC). The ITIL books are the only comprehensive, publicly available guidance for IT Management.

Now, organisations are dependent on IT to comply with their corporate goals, meet their business needs and deliver value to customers. For this to happen in a manageable, accountable and repeatable way, the business must ensure that high-quality IT services are provided.

they are:
• Matched to business needs and user requirements
• Compliant with legislation
• Effectively and efficiently sourced and delivered
• Continually reviewed and improved

ITIL is intended to underpin but not dictate the business processes of an organisation.The role of the ITIL framework is to describe approaches, functions, roles and processes, upon which organisations may base their own practices. The role of ITIL is to give guidance at the lowest level that is applicable generally. Below that level, and to implement ITIL in an organisation, specific knowledge of its business processes is required to tune ITIL for optimum effectiveness.