This is the first posting. First of all I want to summarize materials that are basic for us to know ITIL furhter.
My friends often ask me, "What is ITIL?" Below is the answer:
ITIL was conceived in response to rise dependency on IT and the need for process standardization. ITIL is a set of detailed process guidelines, presented in a series of books, containing recommended global best practices, workflow, templates, and terminology, developed by the United Kingdom’s Office of Government Commerce (OGC). The ITIL books are the only comprehensive, publicly available guidance for IT Management.
Now, organisations are dependent on IT to comply with their corporate goals, meet their business needs and deliver value to customers. For this to happen in a manageable, accountable and repeatable way, the business must ensure that high-quality IT services are provided.
they are:
• Matched to business needs and user requirements
• Compliant with legislation
• Effectively and efficiently sourced and delivered
• Continually reviewed and improved
ITIL is intended to underpin but not dictate the business processes of an organisation.The role of the ITIL framework is to describe approaches, functions, roles and processes, upon which organisations may base their own practices. The role of ITIL is to give guidance at the lowest level that is applicable generally. Below that level, and to implement ITIL in an organisation, specific knowledge of its business processes is required to tune ITIL for optimum effectiveness.
My friends often ask me, "What is ITIL?" Below is the answer:
ITIL was conceived in response to rise dependency on IT and the need for process standardization. ITIL is a set of detailed process guidelines, presented in a series of books, containing recommended global best practices, workflow, templates, and terminology, developed by the United Kingdom’s Office of Government Commerce (OGC). The ITIL books are the only comprehensive, publicly available guidance for IT Management.
Now, organisations are dependent on IT to comply with their corporate goals, meet their business needs and deliver value to customers. For this to happen in a manageable, accountable and repeatable way, the business must ensure that high-quality IT services are provided.
they are:
• Matched to business needs and user requirements
• Compliant with legislation
• Effectively and efficiently sourced and delivered
• Continually reviewed and improved
ITIL is intended to underpin but not dictate the business processes of an organisation.The role of the ITIL framework is to describe approaches, functions, roles and processes, upon which organisations may base their own practices. The role of ITIL is to give guidance at the lowest level that is applicable generally. Below that level, and to implement ITIL in an organisation, specific knowledge of its business processes is required to tune ITIL for optimum effectiveness.
